PRE-ORDER INFORMATION

 

What is a pre-order?

A pre-order is the purchasing of an item before it is available, with the understanding that it will be shipped at a later date.

When will my order containing pre-order items ship?

By purchasing an item that is on pre-order, your entire order placed will ship once all items on the invoice are in stock. Please take note of the ship dates in the title of the items you are pre-ordering. The pre-order date that is the furthest away dictates the ship date of your order.

Can I have the available portion of my order shipped right away?

Yes, you can have the available items shipped immediately, $13.99+tax on US bound shipments..

When do I have to pay for my pre-order items on my invoice?

Full payment is taken upfront for all pre-orders.

Can I cancel my pre-order?

If you choose to cancel a pre-order item with us, a restocking fee of 10% will be withheld from the refund amount on the pre-order items you are choosing to cancel. This is non negotiable.

What happens if an item on pre-order is delayed?

If an item's release date is delayed by the manufacturer, we will notify you via email or phone. You may choose to wait or receive a full refund (no restocking fee applied in this scenario).

 

If your order consists of in stock items or other Pre-Order items that release on a different day, the order will NOT be shipped until ALL items are in stock.

Pre-Ordered products are available to cancel (10% fee may apply, please see "Cancellation Policy") from the time the order is placed, until the order with our distributors are due. Please contact info@tcc509.com for any cancellation requests.

Allocations of products are not known until after distributor orders are due. We will always do our best to not oversell products to avoid cancellations. While unlikely, distributors do short their buyers on products in some instances. The most commonly shorted products are specialty items outside of regular sets or products. (EX. Hidden Fates, Champion's Path, Special Collection Sets, etc.)

We reserve the right to cancel any order at any time and provide a full refund to the purchaser before fulfillment of the order. This will always be our worst case scenario if all other options are unsuccessful with providing the product.

If your order shows up as a Fraud Risk (EX. Mismatched billing/shipping address, lack of CVV code, mismatched IP address, etc.) we will most likely cancel your order. You may contact us if you believe the Fraud Risk is false to attempt another purchase.

If you place multiple orders for items that have a "Per Customer Limit", the orders over the limit will be cancelled unless otherwise arranged. Purchasers who abuse this rule by creating multiple names, addresses, etc. will have all orders cancelled and will not be allowed to purchase those products.

At this time, all Pre-Order products must be paid in full at the time of purchase to ensure your reservation.